Refund policy
Return & Refund Policy
Returns We accept returns within 30 days of delivery. To be eligible, items must be unused, in their original condition, and in the original packaging. Certain items such as final sale or personalized products are non-returnable.
How to Start a Return To initiate a return, contact us at [your contact email] with your order number and reason for return. We'll provide instructions on where to send your item. Items sent back without prior authorization will not be accepted.
Refunds Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or credit card company may take additional time to post the refund.
Damaged or Defective Items If you received a damaged or defective item, please contact us within 7 days of delivery with photos of the damage. We'll make it right with a replacement or full refund.
Exchanges We only replace items if they are defective or damaged. If you need an exchange, contact us at [your contact email].
Non-Returnable Items
- Final sale / clearance items
- Personalized or custom-made products
- Gift cards
Shipping Costs Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective. Original shipping fees are non-refundable.